Product Manager Ekyc

Trusting Social is the leading Digital Identity & Payment Authentication service provider for the Banking & Financial sector in Vietnam, Indonesia, Philippines, and India, boasting over 30 existing clients, including banks, financial companies, and e-wallets. Our TrustVision solutions empower clients to onboard customers digitally anytime and anywhere, detect fraud, and enable secure transactions using advanced facial recognition and AI models.

How you will make an impact in this role

As a Product Manager in Digital Identity & Payment Authentication Product at Trusting Social, you will have the ultimate responsibility for decision-making and prioritization to drive product strategy, roadmap, and development, addressing identity trust in the financial sector in Vietnam and other Trusting Social markets.

You will operate to deliver world-class Digital Identity & Payment Authentication solutions. You will play a key role in ideating and co-creating new features that uniquely meet the needs of Trusting Social's clients & market. You will continue not only enhancing our cutting-edge technologies to prevent the latest fraud trends (deep fake faces, swap faces, transactional frauds, etc.) while assuring the best user experience but also expanding our market-leading solutions region-wise.

If you're genuinely passionate about building world-class Digital Identity & Payment Authentication Products and never settling for second place, join us on a journey of discovery to solve problems and deliver excellence.

Responsibilities

• Understand market needs and customers' pain points, stay updated on market trends, create a compelling product vision, and develop a product roadmap quarterly and annually.


• Obsess over customers to deliver the products they need, constantly study the products to understand every aspect and fine-tune them to meet customer needs.


• Deliver a world-class product with inputs from customer/client discovery, sales, and advisory teams.


• Conduct assessments to identify optimal product opportunities, ensuring alignment of features with the targeted market and available technology.


• Work closely with the Data Science team & Engineering team to deliver product features of the product roadmap.


• Engage with clients and users to gather constant feedback and incorporate it into the product features.


• Conceptualize, define, and guide research and product requirements to create exceptional user experiences.


• Use data to understand product and feature performance, and suggest data-driven initiatives to improve the product and user experience.


• Use data and client feedback to identify new fraud schemes. Advise clients with tailored use cases based on data and testing outcomes.


• Provide expert opinions for enhancements/improvements of the product suite provided to clients.


• Collaborate with Data Scientists and Engineers to ensure smooth and proper production implementation.


• Support sales in pitching and deployment for customers.


• Foster the professional growth of product team members by providing ongoing development opportunities and offering timely feedback to enhance their skills and expertise when needed.

Must have

• 4+ years of experience in product management along with 7+ years of overall work experience


• Exceptional problem-solving skills (candidates come from internal/external management consulting or similar, or candidates with Technical background - a degree in Computer Science, Engineering, or a related field - are strongly welcome. You don't need to write codes, you need to understand the product from technical standpoint only)


• Ability to collect and analyze data from various sources, identify key insights, spot product opportunities, and inform product decisions


• Willingness to roll up your sleeves and do whatever it takes to help your team win


• Ability to maintain a keen attention to detail, multitask, and work well under pressure


• Good interpersonal skills


• Teamwork spirit, hardworking with enthusiastic attitudes


• Strong learning ability and self-motivation to acquire new knowledge


• Capability to zoom in and out on a problem


• Effective problem-solving skills under pressure

Preferred

• Proven track record in Product Management


• Experience with Banking & Financial B2B products, especially payment/ credit transfer solutions.


• Familiarity with common data analysis toolkits, such as SQL


• Knowledge of AI/Machine Learning topics


• Experience in managing KYC process or fraud risk management for customer onboarding

• Competitive compensation package, including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies, including annual leave, sick leave, and flexible work hours
• Convenient central district 1 office location, next to a future metro station
• Onsite lunch with multiple options, including vegetarian
• Grab for work allowance and fully equipped workstations
• Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
• Unlimited free coffee, tea, snacks, and fruit to keep you energized
• An opportunity to make a social impact by helping to democratize credit access in emerging markets.