Key Account Executive

• Receive new requests from customers and submit competitive quotations (pricing & services, inquiries for Ocean/Air freights, Import/Export customs prices, Warehousing, Trucking and other Logistics services)

• Analyze and identify the evolving needs of existing customers to expand business opportunities.

• Negotiate with shipping lines and obtain competitive freight rates.

• Handle quotation requests or RFQs from the Board of Directors or overseas partners and propose competitive solutions.

• Manage the list of assigned key accounts.

• Regularly update customer information, understand their needs, and propose suitable solutions to expand services with assigned customers.

• Coordinate with relevant departments in business planning, contract implementation, quotations, and term renewal/adjustments.

• Prepare periodic reports on customer care, sales performance, and related KPIs.

• Support timely debt collection from assigned customers.

• Participate in resolving incidents, complaints, or special requests from customers, ensuring the highest level of satisfaction. Propose initiatives to improve service quality and key customer satisfaction.

• To visit customer’s factory site or pickup/delivery place whenever needed to ensure our services are provided smoothly

• Managing budgets and costs effectively in respect of the planning process.

• To cooperate with middle office teams (CS, OPS, WH) to ensure bookings/docs/debit notes are sent on time.

• College/University degree in Foreign Trade, Business Administration, or related fields

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)

• English good at communication

• At least 2 years of experience in import-export operations

• Knowledge of the forwarding and logistics industry is an advantage

KEY SKILLS

• Teamwork & Communication

• Adaptability & Initiative

• Customer-oriented mindset

• Problem-solving & Planning

• Attention to detail, patience, and ability to work under pressure

• High sense of responsibility

CORE COMPETENCIES

• Business Acumen

• Leadership

• Cross-functional Integration

• Customer Centricity

• Integrity

BENEFIT

• Probation: 2 months receive 100% salary

• Yearly salary review, 13th Salary, Performance Bonus

• Bao Viet health insurance, Social insurance 100% salary

• Official working hours are Monday to Friday (8h00 – 17h30)

WORK LOCATION

• Work address: Unit 9.12, 9th Floor, Etown Building 1, 364 Cong Hoa, Ward 13, Tan Binh, HCMC – for candidates residing in Ho Chi Minh City