Customer Service & Data Specialist

ROLE OVERVIEW

We are looking for a Customer Service & Data Specialist to support our clients using our Shipcheck system. In this role, you will guide clients, answer their inquiries, and ensure accurate freight rate and logistics data in the system. The position requires strong English communication, analytical thinking, and attention to detail to deliver excellent service and reliable data quality.

The employee will receive training from their start date until 31/12/2025 to become familiar with the systems and tasks. Training schedule: Monday to Friday: 08:00 – 17:30.

The Shipcheck system will go live in January 2026, at which point real customer support activities will begin. Working hours will then be Monday to Friday, during which:

• 03 days per week: 08:00 – 17:30

• 02 days per week: 13:30 – 23:00 (01/01/2026 – 30/03/2026)

• 02 days per week: 12:30 – 22:00 (01/04/2026 – 30/10/2026)

• 02 days per week: 13:30 – 23:00 (01/01/2027 – 30/03/2027).

KEY RESPONSIBILITIES

1. Customer Support

• Act as the first point of contact for our clients using the Shipcheck system, providing professional and timely responses.

• Guide clients in creating, managing, and uploading their own freight forwarding data (rates, documents) within the system.

• Provide step-by-step assistance, explain system features clearly, and resolve inquiries with patience and accuracy.

• Document recurring questions, contribute to FAQs, and collaborate on help resources to continuously improve the clients experience.

2. Tariff & Data Management

• Record, review, and update freight forwarding rates (sea, air, road, rail) in the Shipcheck system with a high degree of accuracy.

• Ensure completeness, consistency, and reliability of all clients and tariff data.

• Perform data uploads, checks, and validations to maintain the quality of information available to clients.

3. Collaboration & Continuous Improvement

• Work closely with other internal departments to ensure smooth system functioning and client satisfaction.

• Provide feedback to internal teams on recurring client needs or system improvements.

• Contribute ideas to enhance the usability and effectiveness of the Shipcheck platform.

• Bachelor’s degree in Business Administration, Logistics, International Trade, or related field.

• 02 years of experience in customer service, logistics, or data management.

• Excellent English communication skills (written and spoken).

• Strong customer service mindset with problem-solving ability.

• Strong analytical and numeracy skills with high attention to details.

• Confident using digital systems and quick to learn new software.

• Reliable, adaptable, and able to work both independently and in a team.

• Knowledge of German or another European language is a plus.

WHAT WE OFFER

• Collaborative Environment: A team-based culture that values creativity, collaboration, and continuous improvement.

• Growth Potential: Opportunity to shape the future of logistics cost management through AI and machine learning technologies.

• Attractive Package: Participate in the business’s success through a competitive compensation package with performance-based incentives.