Application Specialist

JOB TITLE: Application Specialist, Diagnostics System

LOCATION: Ho Chi Minh - Vietnam

REPORTS TO (TITLE): Application Manager,Diagnostics System - Vietnam

DIRECTLY RESPONSIBLE FOR: Application specialist support for Core Microbiology, and WHC product

of IDS.

PURPOSE OF JOB: Responsible to provide the product information, system user training and technical support for Core Microbiology and WHC products of BD Integrated Diagnostics in the South and Central Vietnam.

KEY RESPONSIBILITIES:

A. Application and Training Support · Provide on-site Instrument and applications training on Application specialist support for Core Microbiology and WHC product portfolio of IDS to ensure end-user satisfaction. · To attend and timely resolve customer queries on Core Microbiology, WHC product portfolio of DS and related applications. · Inclined to learn and improve technical knowledge and skills on existing and new Core Microbiology, WHC products. · Plan and organize training programs for internal team/ distributor team/ account managers in the assigned territory to raise and strengthen the technical bar and capability on product knowledge.

B. Marketing and Sale Support · Understanding requirements of customer’s experiment and provide appropriate technical and product solutions through discussions, presentations and/or product/application demonstrations to positively impact sales and increase productivity. · Co-ordinate / support / lead awareness activities such as seminars, conference · Continuously track competitor activity and scan the market environment for developing trends and practices and emerging business opportunities.

C. Monitoring and Collaboration Support · Responsible for providing technical direction and support to customers on the operation, maintenance and troubleshooting of BD Core Microbiology, WHC products and serves as the customer contact by collaborating to resolve the technical and service-related problems. · Works closely with the corporate contacts related to technical support, marketing, QA/QC, and R&D to address customer concerns, determine corrective action and customer follow-up; and the designated service engineers to ensure prompt resolution of customer issues. · Tracking of customer feedback on product quality and escalating product issues to appropriate authority within the organization · Prepare and provide a monthly report to supervisor on tech support, training and marketing activities. Ensure timely submission of post-installation training and evaluation reports. · Work in coordination with sales, service and other application associates towards achieving the business objectives. Support a culture of constructive feedback and continuous improvement within the organization.

POSITION REQUIREMENTS

Education: Degree of biotechnology/Degree of Laboratory Medicine Technique

Relevant Experience: Minimum 2-3 years’ experience in diagnostics field and/or in clinical laboratory.

In-depth knowledge of clinical microbiology · Analytical problem solving · Presentation and teaching skills · Excellent communication and organization skills · Enthusiastic and independent · Results oriented and highly motivated to succeed · Willingness to travel (30% - 40%)