Operation Supervisor (Fashions Retail)

- Report to: Sales & Operation Manager

- Department: Operations

- Number of Subordinator:

Store & Administration Manager

Asst. Store & Administration Manager

All SA

- Work Location: Office Vietnam

- Job Objective: Reporting to Sales & Operation Manager, the incumbent will be responsible for overall daily operation of all assigned stores, ensuring excellent customer services are provided and the sales target are met. This position will also be responsible to train, coach, and motivate staff to perform their duties at their best.

* Responsibilities:

• Be in charge of all daily operations of all assigned stores, drive the staff to achieve sales targets with measurable results.

• Lead and provide constant support to all store managers in terms of daily retail operations

• Recruit, manage, train, develop and coach all staff, ensure that they are well-versed of product and that excellent customers services are provided

• Ensure that product Visual Merchandising and Store Presentation are in line with the guidelines provided brand in charge

• Co-ordinate and provide feedbacks constantly to the supporting teams both locally as well as in the Head Office in terms of Product, Sales & Marketing, Finance & Accounting, IT and HR

• Study customers’ trends and behaviors in the different stores managed & propose workable programs to drive sales based on the trends.

• Ensure optimal inventory in each store and guide store teams how to achieve this.

• Liaise with local Shopping Mall partners in regards to ongoing & upcoming promotional programs & takes initiative to propose tactical programs in collaborative effort

• Provide daily, weekly, monthly reports as requested by the Head Office.

• Prepare store visit plan and ensure regular frequency of visit plus provide status update of the store visits.

Required Qualifications:

• Male/Female, 25-40 years old, with mature personality.

• Diploma or Bachelor Degree.

• Minimum of 3 years’ experience in fashion retail operation.

• Excellent interpersonal skills, leadership qualities and managerial skills.

• Solid ability to work in a fast-paced environment with high sense of responsibility and strong organizational skills,

ability to recognize and react to changing work demands is required.

• Business English.

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