Việc làm Online Operation Executive - LOTTE MART

Online Operation Executive

  • salary Mức lương: Thỏa thuận
  • date Hạn nộp: (Đã hết hạn)
  • place Địa điểm: Hồ Chí Minh
Công Ty Cổ Phần Trung Tâm Thương Mại Lotte Việt Nam
Xem thông tin công ty

Thông Tin Chung

Loại hình:
Toàn thời gian
Vị trí/chức vụ:
Nhân viên/Chuyên viên
Yêu cầu bằng cấp:
Trung cấp - Nghề
Ngày đăng tuyển:
24/12/2024
Yêu cầu kinh nghiệm:
Trên 2 năm
Yêu cầu giới tính:
N/A
Địa điểm làm việc:
Hồ Chí Minh
469 Nguyễn Hữu Thọ, Phường Tân Hưng, Hồ Chí Minh
1. 469 Nguyễn Hữu Thọ, Phường Tân Hưng,Hồ Chí Minh

Chi Tiết Công Việc

Mô tả công việc:

  • Responsibility 1: Supervise and support Online operation process at stores.

- Supervise of online daily operations at store (picking and packing quality, customer consulting, solving difficult problem)

- Monitor and control daily order, delivery status, solve operating issues to ensure on time delivery and order processing, delivery as defined rules

- Coordinate with Store manager, HR, Online Team at stores for operating improvement and order fulfillment efficiency

- Support operation processes & rules on Speed L for Online Operation team (admin/operator, picker, packer, delivery man)

  • Responsibility 2: Evaluate Online staff’s performance at stores.

- Collect and analyze data from which evaluate online staff’s perfomance including admin, picker, packer, delivery (number of handled orders, number of complaints, duration to handle an order).

- Build education documents for re-training weak staffs.

- Find out difficulties that weak staff face, then find solutions to help them improve their perfromance.

  • Responsibility 3: Build education document for training new and current staffs.

- Build education document for staffs (how to select products, prepare before picking, product arrangement on cart, categories overview, ...)

- Build and organize tests, score ranking and evaluate staffs based on test result .

Yêu cầu công việc:

  • Qualifications (Essential): College/University Diploma or any degrees equivalent to those above.
  • Major: E-commerce, Supply Chain & Logistics, Business administration, technology or equivalent
  • Knowledge

- Understand e-commerce

- Understand operation and customer service in general

- Have good knowledge of planning & training

Necessary skills:

- Strong analytical, plainning and problem solving skills

- Have carefulness, patience, willing to learn attitude

- Good communication and emotion control skills

- Able to work well under high pressure

- Have good general MS Office skill

  • Other special request:

- Ready to work overtime (if any) and business travel

- English communication is preferable .

Quyền lợi được hưởng:

- Competitive salary package with annual salary review, performance bonus, profit share (13++)

- Full Health insurance, social and unemployment insurances as defined by Law

- Lunch allowance 50,000 VND/day

- Foreign language allowance (English, Korean)

- 12 days of leave/year

- Bonus on holidays according to the company's policy

- Working time: Mon-Fri, 8.00 am - 5.00 pm

- Dynamic environment, many challenges and development opportunities .

Chú ý: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo, hãy gửi phản ánh đến chúng tôi.

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