Online Operation Executive

• Responsibility 1: Supervise and support Online operation process at stores.

- Supervise of online daily operations at store (picking and packing quality, customer consulting, solving difficult problem)

- Monitor and control daily order, delivery status, solve operating issues to ensure on time delivery and order processing, delivery as defined rules

- Coordinate with Store manager, HR, Online Team at stores for operating improvement and order fulfillment efficiency

- Support operation processes & rules on Speed L for Online Operation team (admin/operator, picker, packer, delivery man)

• Responsibility 2: Evaluate Online staff’s performance at stores.

- Collect and analyze data from which evaluate online staff’s perfomance including admin, picker, packer, delivery (number of handled orders, number of complaints, duration to handle an order).

- Build education documents for re-training weak staffs.

- Find out difficulties that weak staff face, then find solutions to help them improve their perfromance.

• Responsibility 3: Build education document for training new and current staffs.

- Build education document for staffs (how to select products, prepare before picking, product arrangement on cart, categories overview, ...)

- Build and organize tests, score ranking and evaluate staffs based on test result .