Logistics Specialist (Export Customer Service)

Overall, Role Purpose:

- Delivery Service Excellence and Customer Intimacy by offering compelling services, competitive pricing and relevant capabilities.

Key Accountabilities:

- Reserve bookings with carriers/co-loaders via both BDP’s system and manually on carriers’ websites.

- Create and input cargo details into the systems.

- Handle export shipments until successful delivery at POD.

- Process documentation such as HBL/MBL, SI, VGM, and send Pre-alerts to overseas agents.

- Ensure accurate and timely submission of eSI, MNF, ICS2, ACI, AFR, etc.

- Manage and control allocation for both NAC and FAK contracts with carriers and relevant partners.

- Complete documentation with all required papers (checklist, calculation sheet, tracing report, merging file, etc.) before handing over the file to BU for closing.

- Resolve issues with sales/agents/other stakeholders relating to documentation, billing, and costing.

- Issue invoices to clients/agents and post vendor invoices for timely payment.

- Support the finance department in following up on customer payment settlements.

- Solve problems to improve service delivery standards and minimize cost impacts.

- Perform other tasks assigned by the Manager.

- University degree in Sales, Business Administration, Foreign Trade, or a relevant field.

- At least 5 years of relevant experience in export operations at an international forwarding company.

- Solid knowledge and experience in export handling is a must. Experience in customs clearance and trucking arrangement is an advantage.

- Strong attention to detail.

- Fluent in both spoken and written English.

- Proficient in commonly used office software.

- Strong operational management and problem-solving skills.

- Good negotiation skills with both customers and suppliers.

- Ability to work independently, under pressure, and overtime to meet deadlines.

- Well-disciplined, highly accountable, well-organized, collaborative, and a good team player.