Korean Reservations

POSITION PURPOSE

The role of Korean Reservations focuses on handling Korean market inquiries and ensuring a smooth booking process for Korean-speaking clients at Vivu Journeys. You will be a key member of the Operations & Reservations team, reporting to Danang Operations Manager. Your core responsibilities include responding to inquiries from Korean travel agents and clients within the expected turnaround time, delivering excellent customer service. Success in this role requires a good understanding of the Korean travel market, strong attention to detail, fluency in Korean and English, and the ability to align with client expectations and Vivu Journeys' service standards. A proactive and sales-driven mindset is essential.

MAJOR TASKS

• In Charge of Replying to Assigned Inquiries: Promptly respond to all assigned client and prospect inquiries to ensure timely communication and high conversion rates.
• Engage and Work with the Vivu Journeys Teams: Collaborate with various Vivu Journeys teams to gather all necessary information and rates related to client inquiries.
• Discuss with BDM: Coordinate with the Business Development Manager (BDM) in charge of the account to plan and set margins when needed.
• Suggest and Implement Business Growth Ideas: Propose and execute innovative ideas to grow the business and improve sales performance.
• Work closely with the Operations team to confirm bookings and services.
• Double-check itineraries, bookings, and vouchers for accuracy before sending confirmations.
• Handle special requests like dietary needs, accessibility, or event arrangements.
• Input and update all bookings in the system accurately.
• Monitor deadlines for deposits, payments, and cancellations to avoid issues.
• Coordinate with suppliers to confirm services and secure the best rates.
• Collaborate with Sales and Operations teams to provide seamless service.
• Share destination updates and new ideas to improve team performance.
• Participate in training to stay informed about new systems and products

QUALIFICATION AND SKILL REQUIREMENTS

• Minimum 1-2 year experience in travel industry
• Good command of both written and spoken Korean (fluency in English is also a plus)
• Must be proficient using technology and working with software applications
• High degree of customer service and satisfaction
• Minimum Bachelor Degree
• Solid teamwork and communication (both verbal and written) skills
• Fluent in written and spoken Korean
• Flexible and able to work with uncertainties and changing priorities
• Ability to problem solve and make decisions
• Multi-tasking
• Excellent interpersonal and presentation skills across a variety of cultures
• A self-starter able to work independently and as part of a team to meet deadlines and targets.
• Ability to work outside normal office hours when required.
• Customer centric with commitment to high standards of service delivery
• High attention to details & strong time/priority management skills
• Personally aligned with ViVu Journeys values
• Proficient with Microsoft Office applications
• Understanding the Korean market
• Hungry – self-motivated and diligent, constantly thinking about the next step and the next opportunity.
• Humble - quick to point out the contributions of others, share credit, emphasize team over self and define success collectively rather than individually.
• Smart - good judgment and intuition around the subtleties of group dynamics and the impact of your words and actions