IT Workplace Engineer

Position: IT Workplace Engineer

Type:Full-time

Working Location:HCMC
Onsite D.4 / D.1

Working Hours:8.30 AM to 5.30 PM (Monday to Friday)

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JOB SUMMARY:

The IT Workplace Engineer is responsible for designing, implementing, and maintaining the IT workplace infrastructure, including end-user devices, collaboration platforms, and productivity tools. This role ensures employees have a reliable, secure, and efficient IT environment to perform their work.

KEY RESPONSIBILITIES:

End-User Device Management

• Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals.
• Manage device lifecycle, including procurement, imaging, patching, and decommissioning.
• Implement and support endpoint management tools (e.g. SCCM...).

Collaboration & Productivity Tools

• Support and optimize tools like Microsoft 365, Teams.
• Ensure seamless integration and user experience across platforms.

Workplace Infrastructure

• Maintain and support meeting room technologies (AV systems, conferencing tools).
• Assist with network connectivity issues (Wi-Fi, VPN, LAN) in collaboration with the network team.

Security & Compliance

• Enforce endpoint security policies (antivirus, encryption, access control).
• Ensure compliance with IT policies and regulatory requirements.

User Support & Training

• Provide Tier 2/3 support for escalated IT issues.
• Create documentation and conduct training sessions for end users.

Project Participation

• Contribute to IT projects related to digital workplace transformation.
• Evaluate and recommend new technologies to improve user experience.

Team & Vendor Management

• Lead and mentor a team of workplace engineers, support analysts, and service desk staff.
• Manage third-party vendors and service providers to ensure SLAs and KPIs are met.

Service Delivery & Support

• Oversee end-user support services, including service desk operations and incident management.
• Ensure high availability and performance of workplace systems and tools.
• Drive continuous improvement in ITSM processes (e.g., request fulfillment, problem management).

Technology & Infrastructure Oversight

• Manage lifecycle of end-user devices (laptops, desktops, mobile devices).
• Oversee collaboration platforms (Microsoft 365, Teams, Zoom, etc.).
• Ensure meeting room technologies and office IT infrastructure are modern, reliable, and user-friendly.

• Bachelor’s degree in Information Technology, Business Administration, or related field.
• 7+ years of experience in IT.
• Strong knowledge of workplace technologies, ITSM frameworks (e.g., ITIL), and modern collaboration tools.
• Proven experience managing cross-functional teams and vendors.
• Excellent communication, and stakeholder management skills.
• Strong technical, analytical, and engineering competencies with hands-on experience in managing workplace and infrastructure environments.
• Experience in IT documentation and IT facilities roll out.
• Good communication skills both written and oral in English.