IT Workplace And Procurement Support

Position: IT Workplace and Procurement Support

Type:Full-time

Working Location:HCMC
Onsite D.4 / D.1

Working Hours:8.30 AM to 5.30 PM (Monday to Friday)

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JOB SUMMARY:

The IT Workplace and Procurement Support role is responsible for ensuring employees have access to the right technology tools and services by managing end-user devices, workplace technologies, and IT procurement processes. This role bridges technical support and operational efficiency, contributing to a productive and cost-effective IT environment.

KEY RESPONSIBILITIES:

Workplace Support

• Provide Level 1 and 2 support for end-user devices (laptops, desktops, mobile phones, peripherals).
• Assist in the deployment, configuration, and maintenance of workplace technologies.
• Support collaboration tools (Microsoft 365, Teams) and troubleshoot user issues.
• Maintain inventory of IT assets and ensure timely updates in asset management systems.
• Coordinate with vendors for device repairs, replacements, and warranty claims.

Procurement Support

• Assist in IT procurement activities including sourcing, quoting, and purchasing hardware/software.
• Liaise with vendors and suppliers to ensure timely delivery and competitive pricing.
• Track purchase orders, invoices, and delivery schedules.
• Maintain procurement documentation and ensure compliance with internal policies.
• Support budgeting and cost tracking for IT purchases.

Process & Documentation

• Maintain accurate records of IT assets, procurement transactions, and support tickets.
• Contribute to process improvements in workplace support and procurement workflows.
• Prepare reports on asset utilization, procurement status, and support metrics.

• 6-8 years of experience in IT support and/or procurement operations.
• Diploma or Bachelor’s Degree in Information Technology, Business Administration, or related field.
• Familiarity with IT asset management tools and procurement systems.
• Basic understanding of workplace technologies and collaboration platforms.
• Ability to work independently and collaboratively across teams.
• Good documentation skills.
• Good English proficiency both verbal and written.