IT Support – No Experience/ Australian Company – Fluent English Required.

THE OPPORTUNITY

An opportunity has arisen for a fluent English-speaking IT professionals to join Structerre’s IT team:

• Graduate /Junior IT Support role

• Workplace: Ho Chi Minh City office

• Time of work: From Monday - to Friday; 2 shifts/ flexible rotate shift

- 1st shift: 5.00 a.m - 12.30 am (Apr-Sep); 4.00a.m - 11. 30a.m (Oct-Mar) _Work from home

- 2nd shift:...

DUTIES AND RESPONSIBILITIES

• Providing proactive first-level support for Five Group IT services, via prescribed support channels

• Perform basic triage on incoming IT tickets including:

- respond to staff within SLA times,

- gather basic information on tickets,

- prioritize tickets and reassign them to other IT staff when required.

• Follow the IT process in onboarding new starters and offboarding leavers.

• Perform scheduled...