IT Supervisor

Key Responsibilities:

• Implementation: Lead clients through the implementation of software solutions, ensuring that all aspects of the setup are tailored to meet their specific needs.
• Training: Provide comprehensive training to clients on the software's features, functionalities, and best practices.
• Communication: Ensure timely and clear communication with customers, both internal and external, throughout the implementation and support processes.
• Issue Management: Prioritize and manage reported customer issues, escalating them as necessary to ensure a quick resolution.
• Desktop Application Development: Develop and maintain desktop applications using VB.NET, ensuring they meet performance and usability standards.
• Application Maintenance: Provide ongoing maintenance for existing applications, addressing any bugs or issues that arise and implementing improvements as needed.
• Task Management: Complete other tasks and assignments as directed by the company, adapting to new challenges and technologies as required.
• Monitoring and Maintenance: Regularly monitor server performance and capacity, applying patches and updates as needed to maintain system stability.
• Backup and Recovery: Implement and manage backup strategies, ensuring data integrity and the ability to recover from hardware/software failures or other incidents.
• Security Management: Ensure servers are protected against vulnerabilities by implementing security policies, monitoring for threats, and applying necessary security patches.
• Troubleshooting: Diagnose and resolve server-related issues, providing support to other IT staff and end-users as needed.