Việc làm IT Engineer (Helpdesk) - Công Ty Fushan Technology Việt Nam ( Việt Nam)

IT Engineer (Helpdesk)

  • salary Mức lương: Thỏa thuận
  • date Hạn nộp: (Đã hết hạn)
  • place Địa điểm: Bắc Ninh
Công Ty Fushan Technology Việt Nam ( Việt Nam)
Xem thông tin công ty

Thông Tin Chung

Loại hình:
Toàn thời gian
Vị trí/chức vụ:
Nhân Viên/Chuyên Viên
Yêu cầu bằng cấp:
Đại Học
Ngày đăng tuyển:
09/07/2025
Yêu cầu kinh nghiệm:
Không yêu cầu
Địa điểm làm việc:
Bắc Ninh
Số 8, đường 6, Khu công nghiệp VSIP Bắc Ninh, Phường Phù Chẩn, Thành phố Từ Sơn, Bắc Ninh
1. Số 8, đường 6, Khu công nghiệp VSIP Bắc Ninh, Phường Phù Chẩn, Thành phố Từ Sơn, Bắc Ninh

Chi Tiết Công Việc

Mô tả công việc:

Job summary:

Key Responsibilities

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

As a new employee in Fushan Technology Vietnam many will experience a steep learning curve, that is why it is important that you desire to learn something new and seek new knowledge.

1. Serve as the first point of contact for customers seeking technical assistance over the phone or email.

2. Perform remote troubleshooting through diagnostic techniques and pertinent question.

3. Determine the best solution based on the issue and details provided by end user.

4. Walk the end user through the problem-solving process.

5. Direct unresolved issues to the next level of support personnel.

6. Provide accurate information on IT products or services.

7. Record events and problems and their resolution in ticketing tool.

8. Follow-up and update end user status and information.

9. Pass on any feedback or suggestions by end user to the appropriate internal team.

10. Identify and suggest possible improvements on procedures.

Yêu cầu công việc:

1. Educational background: Bachelor’s degree in Computer Science/IT or other engineering discipline

2. Experiences:

• Proven experience as a help desk technician or other customer support role.

• Tech savvy with working knowledge of office automation products, databases and remote control.

• Good understanding of computer systems, mobile devices and other tech products.

• Ability to diagnose and resolve basic technical issues.

3. Skill: Can communicate in English

Quyền lợi được hưởng:

Benefits Fushan

- Salary: Attractive salary

- Bonus: 13th Month salary

- KPI bonus up to 2 months

- Yearly promotion and Internal hiring

- Bus: Pick up bus from Hanoi, Bac Ninh, Bac Giang, Hung Yen

- Annual leave: 13 days/ year

- Paid leave: 4 days/ year

- Training: Training program internal and external

- Online training system

- Healthcare: Insurance as law requirements

- Premium Healthcare Program for employees & their family

- Travel opportunities To China, India, USA

- Team Activities: Team building 2 times/ Year

- Working environment: Muntinational company using English, Chinese for daily communication

- Trust and Respecting people

Chú ý: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo, hãy gửi phản ánh đến chúng tôi.

Công Ty Fushan Technology Việt Nam ( Việt Nam)
Công Ty Fushan Technology Việt Nam ( Việt Nam)
Công Ty Fushan Technology Việt Nam ( Việt Nam)
Lĩnh vực: Kinh doanh
Địa chỉ: Số 8, đường 6, Khu công nghiệp VSIP Bắc Ninh, Phường Phù Chẩn, Thành phố Từ Sơn, Bắc Ninh
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