Giám Sát Tư Vấn Tuyển Sinh (Relationship Supervisor)

Responsible for sales at the training center in alignment with the company’s budget and targets. Monitor staff to ensure their performance is accurate, professional, and effective.

Responsibilities

• Plan and work with SSM for weekly, monthly, quarterly and yearly activities to drive sales

• Monitor daily sales performance;

• Monitor conversion rate (visitors – placement tests- sales) daily;

• Follow up bookings daily;

• Monitor telesales activities at centre

• Monitor sales and care team in their customer care tasks to make sure the services are professional;

• Conduct Workshop/Training for team member

• Arrange staff working schedule

• Complete reports: weekly, monthly or as required

• Verify weekly monthly new sales report

• Verify Non-standard Working Hours Report

• Review Unearned Revenue Reports and take immediate action on any outstanding payments..

Qualifications

• University degree with a major in English

• Experience in administration and customer service (sales experience is preferable)

• Experience in a supervisory position

• Strong leadership and management skills

• Proficiency in training, delegation, and coaching

• Good communication skills in both English and Vietnamese