Giám Sát Nhà Hàng Pasteur Street Craft Beer

1. GENERAL
   Daily coordination with Front and Back of the House restaurant operations
   Work closely together with the Kitchen Head to sustain quality and consistency
   Ensure compliance with licensing, hygiene and health and safety legislation/guidelines
   Implement policies and protocols that will maintain future restaurant operations
2. STAFF
   Train new employees to the PSBC’s standards
   Train and supervise employees on proper customer service practices and knowledge of our brand, beer
   Organize bi-weekly review meetings and discuss ways to improve, write down points of action and keep track of possible recurring issues
   Appraise staff performance by evaluating regularly and provide feedback to improve productivity
   Create staff schedules
   Achieve and maintain appropriate level of knowledge about Craft Beer
3. CUSTOMERS
   Exceed customer expectations
   Create a welcoming environment & a complete Craft Beer experience
   Respond efficiently and accurately to customer enquiries and complaints
4. FINANCIAL
   Maximize revenue and minimize expenses
   Control operational costs and identify measures to cut waste
   Oversee stock levels
   

High school diploma,
Bachelor's degree in Business Administration or Hospitality is advantageous,
Proven experience working as a supervisor in the hospitality industry,
The ability to work in a fast-paced environment,
The ability to stand for extended periods,
Strong management skills,
Excellent organizational skills,
Effective communication skills,
Exceptional customer service skills.