Dynamics 365 Support Technician

Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Follows processes provided by the business.

Proficient in English (4 skills)
Available to work night shifts (rotate between 9:00 PM and 9:00 AM, working 8 hours per shift, with a total of 5 shifts per week)
Freshers are welcome with a good learning ability and working attitude
Experience/Knowledge in IT industry skills is a must
Customer service mindset

Competitive salarydepending on experience: starting from 20,000,000 VND GROSS
90% contribution of the gross salary to social insurance from the company side
12 days of annual leave, 8 days of sick leave
30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift
Annual Heath Checkup
Benefits for you
Performance Bonus
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
International Culture
24/7 Insurance for Night-shift
Annual Health Check-up