Dynamics 365 Support Engineer (Open For Freshers) -

Công Ty TNHH Itechwx

Hết hạn trong 29 ngày nữa
Mức lương 22 - 28 triệu VNĐ

Chia sẻ

Tính chất công việc

Full-time

Vị trí/chức vụ

Nhân viên/Chuyên viên

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Không yêu cầu

Ngày đăng tuyển

02/10/2024

Yêu cầu giới tính

N/A

Ngành nghề

Kinh Doanh/Bán Hàng , Chăm Sóc Khách Hàng

Kĩ năng

Chăm Sóc Khách Hàng , Tư Vấn Bán Hàng

Địa điểm làm việc

- VISTA Building, 19 Tan Cang St., Ward 25,Hồ Chí Minh

Việc làm Hồ Chí Minh

Mô tả công việc

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.

• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement

• Provides feedback to improve products to more senior engineers or technical advisors.

• Identifies potential defects and escalates to more senior engineers to resolve.

• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.

• Follows processes provided by the business.

• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Yêu cầu công việc

• Proficient in English (4 skills)

• Available to work night shifts (on-site at the company, shift hours: 20:00 - 5:00 or 23:00 - 8:00, working 8 hours per shift, with a total of 5 shifts per week, and 2 flexible days off)

• Freshers are welcome with a good learning ability and working attitude

• Experience/Knowledge in IT industry skills is a must

• Customer service mindset

Quyền lợi được hưởng

• Competitive salary depending on experience (For freshers/junior-level positions, the gross salary ranges from 20 to 24 million, plus, the night shift allowance may lead to a gross monthly salary of over 25 million, depending on your performance in the interview. For senior-level positions, the salary is open to negotiation)

• Salary at 100% during the probationary period

• Training will be offered

• Full working equipment will be provided

• 90% contribution of the gross salary to social insurance

• 12 days of annual leave, 8 days of sick leave

• 30% allowance on gross salary (If the working hours fall between 22:00 and 6:00, they can be counted toward the night shift allowance) + PVI insurance + 500,000 VND food allowance for employees working night shift

• Annual Health Checkup

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