Customer Support Specialist

• Deliver Profit-Driven Support: Handle customer inquiries across channels on Gorgias, recognizing each interaction builds loyalty and contributes to revenue.
• Provide Expert Guidance & Resolve Issues:
  • Offer timely, empathetic, and solutions-driven support, acting as a Trusted Advisor in every interaction.
  • Resolve issues efficiently using documented processes.
• Utilize Technology Effectively: Use CRM tools to manage tickets accurately and efficiently (Gorgias).
• Contribute to Continuous Improvement: Report customer feedback and recurring issues to support team development.

Your Credentials

• Experience: 2+ years in Customer Experience, Customer Success, or E-commerce support (preferably in DTC, Dropshipping, POD, or E-commerce industry).
• Language Proficiency: Good command of English (both written and spoken) to communicate with international customers.

Core Competencies

• Customer-Centric Mindset: A passion for delivering outstanding customer experiences and fostering loyalty.
• Problem-Solving & Adaptability: Strong ability to identify customer pain points and implement effective solutions.
• Proactive & Sales-Oriented: Ability to recognize upselling or cross-selling opportunities that benefit the customer.
• Collaboration & Communication: Strong teamwork skills and the ability to work cross-functionally.

Behavioral Traits

• Empathy & Active Listening: Ability to deeply understand customer concerns and provide thoughtful solutions.
• Ownership Mentality: Proactive in improving workflows and taking initiative without being asked.
• Growth Mindset: Open to feedback and continuously seeking ways to improve CX strategies.