Direct hotline counseling/receiving calls, emails, messages (email, chat, voice) from customers to answer questions, support to resolve customer complaints about products and services on the e-commerce platform.
Update information on the system.
Perform other duties as required by superiors.
Yêu cầu công việc:
Proficient Mandarin communication skills (equivalent to HSK Level 5/6).
Experience in cross-border e-commerce or customer service is an advantage.
English requires B2 level.
Kỹ năng:
Xử Lý Khiếu Nại , Giải Quyết Vấn Đề , Chăm Sóc Khách Hàng Qua Điện Thoại
Quyền lợi được hưởng:
Join the insurance regimes according to the provisions of the Labor Law.
Accident insurance 24/7.
14 days of leave/year.
Annual Health Checkup.
Participate in training courses on skills and profession.
Experiencing a clear promotion path.
Working in a dynamic, professional environment with many opportunities for advancement.