Customer Service Staff - Open For Fresher

Animal Doctors International (ADI) is a leading veterinary group delivering exceptional pet care across Southeast Asia. With hospitals and teams in Vietnam, Cambodia, and Laos we’re setting the standard for animal welfare, medical quality, and customer experience.
As we grow, we’re building a team of driven, capable, and compassionate professionals who believe that animals - and the people who care for them - deserve the very best.

Key Responsibilities

• Serve as “Ambassadors” – creating and maintaining goodwill for the hospital, while stationed at the front desk in the reception area.
• Answer and triage phone calls, emails, messages from clients.
• Troubleshoot issues over phone calls, chat and handle customer complaints.
• Make calls, follow up and update on lists of customers.
• Schedule appointments and other patient visits in the appointment book, including re-check appointments, surgeries, and drop offs.
• Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.
• Relay appropriate information to/from clients to doctors and/or management.
• Quickly understand client needs and initiate the process of meeting those needs.
• Help new clients completely fill out the registration form. Inform new clients about services, etc. that we offer.
• Maintain proper documentation in the electronic medical record
• Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
• Present and explain fee estimates for treatment/surgery to clients.
• Process payment transactions

Working places:

1. For Ha Noi: 78 To Ngoc Van, Quang An, Tay Ho, Ha Noi

Working time: 48 hours/ week, with flexible shift scheduling

What We Are Looking For

• Good English communication skills.
• Accept only candidates with no experience or up to 1 year of experience.
• Having phone skills and client service skills is a plus.
• Must be friendly, outgoing, “people-oriented.”
• Well groomed, organised and detail oriented.
• Ability to handle money accurately and honestly.
• Must possess sound decision making skills and multi-task while working in an environment of stress.