Customer Service Staff (AirFreight Logistic)

• Support the Sales team in approaching, consulting, and quoting logistics services to customers/Contact customers to advise on vessel schedules and shipment details for booking.
• Plan to approach new potential customers and maintain service for existing ones/Book space with carriers, co-loaders, and airlines for shipments.
• Coordinate with departments to promptly and efficiently handle customer needs for bookings, container pick-up/drop-off, and transportation procedures.
• Track, update, and notify shipment status to customers and agents.
• Monitor large shipments and resolve any issues during transport.
• Process and maintain customer data and relationships.
• Negotiate and finalize service contract terms with managed customers/Check door-to-door rates with agents for sales inquiries.
• Assist the accounting department in debt collection.
• Submit daily, weekly reports, monthly volume reports, and self-evaluate KPI.
• Other tasks assigned by the Manager.

(Chi tiết công việc sẽ được trao đổi trong buổi phỏng vấn)

• Education: Bachelor’s degree in Economics, Import-Export, or Logistics.
• Experience: Minimum 2 years in a similar role.
• Preference: Experience in local sales - Knowledgeable in the air freight market
• Skills: Excellent communication, negotiation, and problem-solving; proficient in office software; good English; strong teamwork and independence.
• Traits: Proactive, responsible, detail-oriented, pressure-tolerant, long-term commitment to logistics, confidentiality awareness.
• Languages:Fluent in English (spoken and written). Mandarin is a plus.