Customer Service Specialist (Mandarin Proficiency & English B1 Writing) | Malaysia Relocation | 25-30M Vnd / Month

• Conduct thorough KYC checks and monitor customer activities to identify potential fraud.
• Implement and maintain effective fraud detection and prevention strategies.
• Analyze transaction patterns and investigate suspicious activities.
• Collaborate with cross-functional teams to ensure compliance with internal and external
policies.
• Stay updated on industry trends, regulatory changes, and security measures.
• Prepare detailed reports on fraud cases and KYC compliance.
• Provide support and training to team members on fraud prevention strategies.
• Respond to customer inquiries via phone, email, and chat in a timely and professional
manner
• Resolve customer issues efficiently and effectively while maintaining a high standard of
service.
• Identify and escalate complex issues to the appropriate department for resolution.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Stay updated with product knowledge to provide accurate information to customers.
• Contribute to team meetings and training sessions to enhance service delivery.

• Bachelor’s degree.
• Language : Mandarin (Proficiency) + English (A2 for Writing)
• Minimum of 1 year of experience in customer service is required.
• Experience in KYC and fraud prevention is preferred.
• Proven experience in KYC, fraud prevention, or a related area within the e-commerce
industry.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Familiarity with regulatory requirements and industry best practices.
• Ability to work independently and as part of a team.
• Willing to relocate to KL Sentral (Kuala Lumpur, Malaysia)