Customer Service & Pricing Staff (Logistics & Forwarding)

1. Quotation & Pricing (40%)

• Receive quotation requests from Sales team or overseas agents.

• Contact carriers/co-loaders to obtain competitive rates and check suitable schedules.

• Analyze optimal transportation solutions based on price, transit time, and service conditions.

• Prepare and send quotations using the company template, ensuring deadlines are met.

• Regularly update rate sheets from carriers, co-loaders, and domestic transport providers.

• Monitor profit margin per shipment and report to the Pricing Team Leader in case of irregularities.

2. Customer Service (40%)

• Receive bookings from clients/agents and verify key information (POL, POD, ETD/ETA, cut-off, etc.).

• Send bookings to carriers/co-loaders and follow up for confirmation.

• Coordinate with Documentation (Docs) and Operations (OPS) teams to ensure timely cargo handling.

• Proactively update clients on cargo status (delays, rollovers, missing documents, etc.).

• Act as the main contact for resolving issues such as lost documents, late deliveries, B/L problems, additional charges…

• Maintain regular communication with clients to ensure service satisfaction and strengthen relationships.

3. Shipment Monitoring & Internal Coordination (15%)

• Collaborate with relevant departments (Sales, Docs, OPS, Accounting) to manage shipment progress, documentation, and cost control.

• Update customer data management system (CRM) and booking tracking files.

• Support the team in achieving overall KPI targets.

4. Agency & Client Development (5%)

• Assist Sales and Business Development teams in customer consultation.

• Communicate with international agency network to send/receive RFQs and process bilateral pricing.

• Contribute to the development of new trade lanes and services as directed by management.

CANDIDATE REQUIREMENTS

• Education: Bachelor’s Degree in Foreign Trade, International Business, Import-Export, or Logistics.

• Experience:

▫️ At least 3 years of experience in Customer Service or Pricing in a logistics/forwarding company.

▫️ Preference for candidates with hands-on experience working with carriers, overseas agents, or logistics pricing.

• English Proficiency:

▫️ TOEIC 700+ or IELTS 6.0+ is required.

▫️ Must be capable of professional business email writing and fluent in English listening and speaking for meetings with global partners.

• Professional Skills:

▫️ Proficient in MS Office (Word, Excel, Outlook).

▫️ Solid understanding of Incoterms, international transport modes, and commercial conditions.

▫️ Analytical thinking in comparing freight rates and proposing optimal logistics solutions.

• Soft Skills:

▫️ Excellent communication and flexible problem-solving skills.

▫️ Meticulous, proactive, and highly responsible.

▫️ Eager to learn, team-oriented, and able to work under pressure.