Customer Service (Night Shift)

Hạn nộp hồ sơ: 02/09/2026 (Còn 15 ngày)

Địa điểm làm việc:

Hồ Chí Minh

2C Lam Sơn, Hồ Chí Minh

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Handle incoming calls and respond to customer inquiries in English and Vietnamese.
Provide customer support for business customers across the US mostly nail salons, restaurants, hair salons, garages, milk tea shops and fast food establishments.
Provide accurate information and support customers with product/service-related issues.
Resolve customer concerns and complaints professionally while ensuring customer satisfaction.
Record customer interactions and escalate complex cases to relevant departments when necessary.
Work closely with other departments to ensure timely and effective customer support.

Experienced in customer care or call centers is an advantage.
Excellent communication skills (listening, speaking).
Good English communication skills are a strong advantage (English level IELTS 5.5 – 6.0 or equivalent).
Empathy, patience, problem-solving skills, and the ability to work well in a team environment.
Skills in using computers and office software (Excel, Word).
Own a laptop/PC to support in case of emergencies.
Have responsibility, adaptability, and the ability to handle work pressure.
Due to the nature of night shifts, the ability to manage schedules and workloads is necessary to maintain health and well-being for nighttime work.

Kỹ năng:

Xử Lý Khiếu Nại , Giải Quyết Vấn Đề , Sử Dụng CRM , Thiết Kế Hành Trình Khách Hàng , Phân Tích Insight Khách Hàng

Monthly KPI bonuses based on performance.
Monthly meal and fuel allowance.
Dynamic, friendly and professional working environment.
Opportunities for training, skill development and long-term career growth.
Opportunities to collaborate with teams in both Vietnam and the USA.
Annual company trips, team-building activities and internal events.
Holiday bonuses and 13th-month salary according to company policy.
Full participation in social insurance, health insurance and unemployment insurance (BHXH, BHYT, BHTN) after probation in accordance with Labor Law.
Necessary equipment and job-related resources are provided.

Ngành nghề:

Trải Nghiệm Khách Hàng, Dịch Vụ Khách Hàng

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