Customer Service Executive

1. Contract: For both new customer & Existing customer

• Prepare contracts following templates (AIM or template of customer), review and verify all terms of contract and following with sales executive or directly with client until contract is signed
• Ensure contract renewals are performed in timely fashion – coordinate with Owner Account and Operation manager for support if required
• Support product alternative proposals – prepare costings and cost in use analysis for consultants – manage to client acceptance and case closure
• Monitor, on monthly basis, account by account chemical consumption – record case in CRM for any anomalies – track to closure
• Prepare and send quotations for existing clients
• Ensure pricelist is up to date
• Track and execute rebate for customer follow contract

2. Report

• Prepare and submit monthly quantity sales for Account Manager
• Prepare and submit monthly report for Main Supplier with analysis
• Other report assigned by manager

3. Sales support & customer service

• Provide quotation and pricelist to existing clients
• Customer service: feedback and inform all related parties for customer issue
• Handle order-related complaints or issues, escalating to the appropriate department if necessary, and ensuring timely resolution.
• Update and maintain the customer database, ensuring that all information is accurate and up-to-date.

4. Other tasks will be assigned

* Requirements:

• Good communication and written in English
• Good at Excel skills
• Detail oriented, analytical skills
• Problem-solving and team-working skills
• Be able to self-motivate and have effective time management.
• Ability to work under pressure in a fast-paced environment.
• Ability to prioritize and manage multiple tasks simultaneously.

* What we offer:

• Competitive salary + monthly bonus + 13th salary
• An open and dynamic English working environment & promotion opportunities
• Great chance to develop through on-the-job training method

* Working location: 117 – 119 – 121 Nguyen Du, Ben Thanh Ward, District 1, HCMC

* Working time: 8:00 – 17:30; Monday – Friday