Customer Service - Consol LCL Logistics

Charter Link Logistics (CTL) is recognized as a world-famous leader in neutral LCL ocean cargo consolidation. Established in 1998, the group started out from Hong Kong and quickly expand to over 68 owned offices worldwide, we are expanding in Vietnam and looking for talent in Ho Chi Minh offices.

Responsibilities

- Prepare the tariff, sailing schedule.
- Check/Quote EXW, DDU, DAP and DDP... rates to sales/ oversea agents and follow up.
- Dealing rate with agents/vendors to increase the winning ratio.
- Handle import shipments to Vietnam: inform the agent release booking to Shipper, send Draft Bill of Lading to customer to check, update shipping details, actual volume, cargo receipt, and cargo image,...
- Solve all complaints/issues during the transportation including cargo delay, change vessel, return cargo, ...
- Ensure the timeliness and accuracy of docs/ info uploading into the company system/ customized reporting file.
- Coordinate with other departments to provide a standard of service required by each customer.
- Proactively provide solutions and escalate to superior in time.
- Others task as arranged by direct supervisor/ manager.

- Experience in import cargo with all ship modes (Sea, Air, Local transportation) is a preference.

- >6 months experience in the forwarding and logistics industry.

- English is a must.
- Customer and service-oriented.
- Ability to adapt and work effectively within a variety of situations.