Customer Service Agent

Job description

We are looking for Full Time Online Global Customer Service Agent to join our team.

**Must be Fluent in English (verbal & written), Vietnamese.

Rodd & Gunn New Zealand is one of the fastest growing Men’s Clothing brands in France, Belgium, USA, Canada, UK, Singapore, Australia and New Zealand now with over 64 retail lodges, 140 shop in shops, and 280 wholesale doors including Hudson’s Bay, Nordstrom, and Nieman Marcus just to name a few.

We provide our customers with a 24/7 x 365 omni-channel experience known as the e-Lodge, our online customer service team. We provide global customer service, live chat, phone contact, loyalty support and styling assistance, anytime, anywhere.

We are offering:

- This role will be based in our newly furnished Ho Chi Minh City HQ, based in District 2.

- An exciting and rewarding career with growth and opportunity in a brand new HQ location.

- Working for a global business you will be leveraging and building your knowledge as you are exposed to a talented global team.

- 13th month salary bonus.

About The Business

Our talented customer service agents use their exceptional product knowledge, can do attitude and sales skills to engage and wow our loyal customers at every opportunity. We strive to go the extra mile, consistently delivering the best possible customer experience, whilst sharing the Rodd & Gunn story.

To be successful in this dynamic role, you will be a self-motivated and entrepreneurial problem solver with technical capability and excellent communication skills to liaise with global customers and team members around the world.

You will have a positive can-do attitude, unwavering professionalism, attention to detail and a hunger to learn.

This is a 24/7 industry so flexibility and commitment to shift work is a must!

**This role will require availability for late evening shifts and weekend work.

Job requirements

ABOUT THE ROLE

- Responding and solving customer enquiries across emails, phone and live chat

- Managing/Processing customer returns globally

- Completing daily checks across multiple systems

- Sourcing of stock to fill orders

- Arranging stock collections for dropship partners

- Coordinating and connecting customers with internal departments

Other tasks required

JOB REQUIREMENTS

- Must be Fluent in English (verbal & written), Vietnamese. IELTS level of 8 or higher

- A Tertiary Education

- Experience with Zendesk or similar CRM

- Proficient in Microsoft Excel and Outlook

- Self-starter that thrives in a fast-paced sales environment

- Time management skills and ability to multitask and strong problem solving skills

- Passion for delivering world class customer service as a storyteller and relationship builder.

- Knowledge of men’s fashion, garment construction, trends, wardrobe essentials, fit and fabrication highly advantageous