Customer Service

Receive and resolve customer inquiries via phone, email, and other communication channels.

Manage incoming and outgoing calls professionally, ensuring timely responses.

Identify customer needs, provide appropriate solutions, and follow up to ensure issues are thoroughly resolved.

Assist customers with registration procedures, business termination, and related administrative tasks.

Record and update customer interaction information in the company’s database.

Coordinate with relevant departments (such as Accounting, IT) to resolve issues and provide optimal customer support.

Perform additional tasks as requested by the department head.

University graduate or higher.

Proficient in Microsoft Office (Word, Excel).

Fluent in English across all four skills (listening, speaking, reading, writing), with proficiency equivalent to IELTS 6.0 or above.

Strong teamwork skills and ability to collaborate effectively with relevant departments.

Excellent phone communication skills; clear speech without articulation issues.

Good listening and problem-solving abilities.

Knowledge of customer consulting practices.

Preference given to candidates with customer service experience at agencies, especially in the accounting field.