Customer IT Support (Rotating Shifts- Fresher)

Are you passionate about helping others and have a deep understanding of Microsoft O365? Microsoft Office 365 (O365) is a cloud-based productivity suite that includes tools like Word, Excel, and Teams. It enables seamless collaboration, secure cloud storage, and remote access, making it ideal for modern businesses.

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue.
• Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
• Willing to work on one of the following fixed shifts, which may rotate every 6 months based on management’s arrangement:
  o 6AM-3PM
  o 1PM-10PM
  o 8AM-5PM
  o 10PM-6AM
  9 hours/day (including a 1-hour break), 5 days/week with 2 non-fixed days off (assigned by the manager).
  May include holiday and Tet shifts as assigned; allowances provided under labor law.
  The department head will communicate any changes to the shift or schedule

• Candidates with at least 1 year of experience in global customer service roles, demonstrating a customer-focused mindset and excellent service skills.
• Advanced English proficiency (equivalent to IELTS 6.5 or higher).
• A strong passion for IT and a commitment to professional growth within the industry.
• Freshers with a genuine interest in IT are also encouraged to apply.