Customer Development Executive/Specialist

1. Paid Membership Program (Subions) to build frequent shopping habits, enhance customer loyalty and increase brand engagement

2. Loyal Customer Care at Store Level

Develop and execute store-specific loyalty programs to enhance engagement, strong relationships and drive sale growth

3. Enhancing Customer Experience & Sales through Personalization

Analyze customer data to design targeted promotions and offers that personalize experiences, boost cart value, and drive cross-/upselling opportunities.

4. Cross-functional Collaboration

Work closely with relevant departments including Marketing, Operations, Product, Communication,.. to ensure consistent and effective program implementation.

5. Performance Monitoring & Optimization

Monitor KPIs and analyze customer-related metrics (return rates, program engagement, purchase frequency, etc.), and propose adjustments and improvements to optimize and enhance operational effectiveness.

6. Other tasks assigned by the Customer Development Lead/Manager

Support assigned tasks from management to contribute to the overall goals of the department.

About Concung.com

- Working time: 8:30 - 17:30 Monday - Friday

- Working place: 14th Floor, Phu My Hung Tower, Tan Phu Ward, Dist. 7, HCMC

- Education & Knowledge: Bachelor’s degree in Marketing, Business, Economics, or a related field

- Experience: Minimum 2 years of experience in customer development, CRM, or marketing;experience in retail or FMCG is a plus.

- Strong logical thinking and analytical skills; proficient in Excel;

- Detail-oriented and well-organized in handling tasks and projects

- Creative and innovative mindset

- Ability to multitask effectively and manage priorities

- Capable of working independently under pressure in a fast-paced environment.

- Good teamwork and cooperative spirit

- Flexible and proactive in taking initiative.

Benefit

- Annual bonus:2 - 3 months under minimum KPI requirement

- Fastpromotion opportunities based on personal ability

- Work in a dynamic, open, creative environment

- Regular training, company team building, birthday bonus