Client Services Associate (Chinese/Japanese/Korean)

Role Overview – Associate, Client Service Team

- Act as the key link between clients and industry experts, bridging knowledge gaps.

- Work closely with clients to understand needs and source experts with relevant experience.

- Conduct targeted industry and company research to identify best-fit experts.

- Reach out to potential experts via phone, email, and professional networks to assess relevance.

- Facilitate expert-client connections to address specific business questions.

- Build core skills in sales, time management, prioritization, negotiation, and professional communication.

Key Responsibilities:

- Analyze client briefs to identify knowledge gaps, then conduct comprehensive research on industries and companies to source the most suitable experts.

- Initiate outreach via phone calls, LinkedIn, and emails to connect with potential experts.

- Rigorously assess expert profiles to ensure alignment with client needs, maintaining a strong focus on quality and relevance.

- Bachelor’s degree or higher.

- Strong command of English.

- Proficiency in Japanese, Korean, or Chinese is a significant advantage.

- Growth-oriented mindset, viewing setbacks and short-term challenges as opportunities for learning and development.

- Client-focused approach, committed to exceeding expectations and delivering genuine value.