Business Risk Supervisor_Salary Up To 25 Mil

Chi Nhánh Công Ty TNHH transcosmos Việt Nam Tại Thành Phố Hồ Chí Minh

Tính chất công việc

Full-time

Vị trí/chức vụ

Trưởng Nhóm/Trưởng Phòng

Yêu cầu bằng cấp (tối thiểu)

Đại Học

Yêu cầu kinh nghiệm

1 - 2 năm

Ngày đăng tuyển

15/11/2024

Số lượng tuyển

Yêu cầu ngôn ngữ

Tiếng Anh Tiếng Trung

Yêu cầu giới tính

N/A

Ngành nghề

Chăm Sóc Khách Hàng , Kinh Doanh/Bán Hàng

Kĩ năng

Quản Trị Rủi Ro , Tư Vấn Bán Hàng , Bán Lẻ

Địa điểm làm việc

- Quận 1

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Mô tả công việc

Work closely with the team, motivating and coaching them
Hosting 1-2-1’s to drive team member's performance through continuous improvement and team meetings
Keeping up to date with business development and new product lines
Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
Ensure training and development plans are maintained for all team members
Manage the fair and consistent application of performance management and disciplinary measures as necessary
Work with the management team to identify and deliver positive change and business efficiencies Escalate Operations issue for timely support and resolutions.

Bachelor Degree or above;
Fluent in English & Chinese
Team management experience
Coaching and communication skills
Minimum of 2 years’ experience within a contact centre environment as a Team Manager
Experience within customer services
Excellent leadership and communication skills
Strong coaching and people-development skills through call listening, quality feedback, etc.
Ability to deal with demanding customers and escalations
Energetic and motivating individual
Creative & Critical thinking

Salary: negotiate
Working in the environment of a multinational corporation, with customers being the leading foreign companies in the field
Promotion opportunities
Periodical bonus: twice/year
Position promotion, salary increase: once/year
13th month salary
Insurances followed Vietnamese Labor Law
Bonuses, gifts for Holidays
Activities: Birthday party, Employee engagement activities