Business Expense Operational Excellence Lead

• Runs the Business Expense operational service center, serving regional customers, responsible for further onboarding of tool for countries/legal entities in regional.

• Drives operational excellence in strong collaboration with process excellence team.

• Responsibility for Regional Operations (support, expense checking, back office).

• Promotes and drives operational process standardization, harmonization, automation and improvements.

• Ensures the achievement of targets and reports related KPIs.

• Ensures efficient and timely communication with all relevant stakeholders (customers, own team, external parties etc.).

• Leads a large team. Attracts, develops, retains and efficiently manages associates within area of responsibility, including direct reports.

• Delegates tasks as needed and ensures efficient allocation of workload and workforce.

• Fulfills any other tasks related to area of responsibility, as required by direct superior.

• University degree in related major

• Excellent English language skill in both oral and written

• At least 3 years of experience in similar role in claim document

• Strong End-to-end understanding and holistic thinking

• Process and IT driven

• Accounting background is an advantage

• Strong management and leadership experience

• Strong problem-solving ability and customer-oriented attitudes

• Strong stakeholder management and communication skills, e.g. confidence level to discuss and understand customer's requirements

• Multicultural work environment exposure