Business Development Manager

Job Summary:

This position is responsible for identifying and developing leads, generating revenue for the company through contact center services such as customer care, technical support, tele-surveys, and tele-marketing.

Key Responsibilities:

• Implement activities to develop the business in HCMC and Southern provinces and achieve the revenue target assigned by BOD.
• Identify and develop leads, converting them into paying customers.
• Monitor work progress and keep in contact with clients at all stages (briefing, proposal, quotation, contract, campaign management, negotiating and close agreements).
• Collaborate with relevant departments throughout the sales process, including analyzing RFPs, creating proposals, presenting pricing, and negotiating contracts.
• Prepare regular reports in accordance with company regulations and management requirements.
• Forecast and track key account metrics (e.g. sales results and annual forecasts)
• Coordinate with the internal stakeholders to come up with a new service model. Update new models for customers.
• Record customer feedback about the service. Coordinate with Operations department to solve requests from Customers.
• Complete other tasks assigned by the direct supervisor.

Working Hours:

• 8:30 AM - 5:30 PM, Monday to Friday.
• 8:30 - 12:00 Saturday

Work Location: 222 - 226 Hoang Hoa Tham, Ward 12, Tan Binh District, Ho Chi Minh City

• Bachelor's degree in Business, Marketing, or related field.
• More than 5 years of experience in B2B sales or business development with minimum 1 year experience in same position
• Strong analytical and quantitative skills.
• Excellent communication, negotiation, and presentation skills.
• KPI-driven with a solution-oriented mindset.
• Highly motivated, adaptable, and calm under pressure.
• Analytic mindset, proactive, dedicated, committed & passionate
• Customer service & sales oriented
• Fluently in English (Equivalent to IELTS 6.5)
• Experience in the Contact Center/BPO industry is a plus.