Associate, Tenant Experience (Commercial)

About the Role:

As the Associate, Tenant Experience, you will be the face and voice of our office building community. Your primary focus is to enhance tenant satisfaction, foster community engagement, and deliver memorable experiences that go beyond expectations. You'll serve as a key point of contact for tenants, supporting everything from event coordination and service requests to building communications and community initiatives.

Key Responsibilities:

***Tenant Engagement:

• Build strong relationships with tenants through regular communication and a proactive presence in the building.

• Manage welcome experiences for new tenants, including onboarding materials and orientation tours.

• Support the planning and execution of tenant events, programs, and seasonal campaigns.

• Gather tenant feedback through surveys and informal check-ins; share insights with property management.

***Communication & Experience Delivery:

• Manage digital tenant communication platforms (email newsletters, apps, building portal).

• Ensure timely and relevant updates on building events, services, and announcements.

• Create and distribute signage, flyers, and materials related to tenant engagement.

***Building Operations Support:

• Act as a liaison between tenants and property management for service requests, amenities, and common area concerns.

• Collaborate with operations, security, and facilities teams to ensure tenant needs are met promptly and professionally.

• Monitor and maintain the appearance and functionality of tenant common areas, lounges, and amenities.

***Administrative & Reporting:

• Maintain an up-to-date tenant contact database and event participation records.

• Assist with reporting on tenant engagement metrics and experience program performance.

• Support budgeting and vendor coordination related to tenant experience activities.

• Graduated from Hospitality & Tourism Management, Foreign Languages, Business Administration or a related field.

• 1-2 years of working experience in Customer Service.

• Background in commercial real estate or building operations a strong plus.

• Flexibility to rotate to other sites within Ho Chi Minh city, as company business expands.

• Professional attitude and grooming.

• Strong interpersonal and communication skills.

• Organized, detail-oriented, and comfortable managing multiple tasks simultaneously.

• Positive, proactive, and enthusiastic team player.

• Proficient in Microsoft Office Suite; experience with tenant experience platforms is a plus.

• Be resourceful and proactive when issues arise.