Associate, Tenant Experience- Chăm Sóc Khách Thuê Văn Phòng HCM

Tenant Engagement

• Build strong relationships with tenants through regular communication and a proactive presence in the building.
• Manage welcome experiences for new tenants, including onboarding materials and orientation tours.
• Support the planning and execution of tenant events, programs, and seasonal campaigns.
• Gather tenant feedback through surveys and informal check-ins; share insights with property management.

Communication & Experience Delivery

• Manage digital tenant communication platforms (email newsletters, apps, building portal).
• Ensure timely and relevant updates on building events, services, and announcements.
• Create and distribute signage, flyers, and materials related to tenant engagement.

Building Operations Support

• Act as a liaison between tenants and property management for service requests, amenities, and common area concerns.
• Collaborate with operations, security, and facilities teams to ensure tenant needs are met promptly and professionally.
• Monitor and maintain the appearance and functionality of tenant common areas, lounges, and amenities.

Administrative & Reporting

• Maintain an up-to-date tenant contact database and event participation records.
• Assist with reporting on tenant engagement metrics and experience program performance.
• Support budgeting and vendor coordination related to tenant experience activities.

• Graduated from Hospitality & Tourism Management, Foreign Languages, Business Administration or a related field.
• 1-2 years of working experience in Customer Service.
• Background in commercial real estate or building operations a strong plus.
• Flexibility to rotate to other sites within Ho Chi Minh city, as company business expands.
• Professional attitude and grooming.
• Strong interpersonal and communication skills.
• Organized, detail-oriented, and comfortable managing multiple tasks simultaneously.
• Positive, proactive, and enthusiastic team player.
• Proficient in Microsoft Office Suite; experience with tenant experience platforms is a plus.
• Be resourceful and proactive when issues arise.