Academic Counsellors - Cố Vấn Chuyên Môn

1/ Academic Support:

• Monitor and ensure students’ learning success by coaching, motivating, and providing feedback based on the Wall Street English (WSE) Method.
• Plan study schedules, book classes, and meet with students regularly to track progress and maintain engagement.
• Teach classes, workshops, and clubs to enhance language skills while fostering a lively learning environment.
• Collaborate with teachers to address students' weaknesses and maintain academic integrity.
• Use KPIs to proactively identify and address early learning challenges.

2/ Booking & Schedule Optimization:

• Handle class bookings and optimize schedules for assigned students.
• Provide personalized study advice and follow up regularly, updating progress in the CRM system.

3/ Event Coordination:

• Assist in planning and decorating events at the center, managing guest registrations.
• Coordinate with marketing for event signage and implementation.

4/ Student Engagement:

• Build strong relationships with students, maintaining trust and motivation throughout their learning journey.
• Address feedback, resolve complaints, and ensure students remain engaged and satisfied.
• Create a fun, full-English environment and proactively add value to students’ experiences.

5/ Internal Revenue:

• Partner with Educational Consultants to identify upselling and referral opportunities.
• Support contract renewals by showcasing students’ progress and scheduling appointments for discussions.

• Energetic, positive, friendly, and professional demeanor.
• High level of emotional intelligence and empathy.
• Committed to inspiring and motivating individuals from diverse backgrounds.
• Passionate about education, languages, and delivering exceptional customer service.
• Driven by the progress and success of students.
• Growth-oriented with a strong commitment to ongoing professional development.