Trưởng Bộ Phận Spa & Wellbeing

This is a full-time on-site role for a Spa & Wellbeing Manager at Senna Wellness Retreat.

The Spa & Wellbeing Manager will be responsible for:

A. OPERATION

• Ensure through effective supervision that all services offered at Wellbeing deparment are carried out with utmost professionalism, efficiency and courtesy.

• Oversee, supervise and monitor all facets of daily operations

• Participate and assist in the development of Job Description manuals for each division

• Interview, hire, train, supervise and evaluate all supervisors and associate of respective division.

• Maintain and enhance guest satisfaction through effective relations and inter-personal skills.

• Conduct daily inspection tours of all facilities.

• Ensure facility is clean and well maintained at all times.

• Assist subordinates during peak periods and during shortage of manpower.

• Maintain and promote the atmosphere of tranquility and peace in Spa areas at all times.

B. FINANCIAL

• Participate and assist in the preparation of Annual Department Budget.

• Ensure that expenses are in line, or below, with Department's Operational Budget and that costs are strictly controlled.

• Introduce improvements and adiustments to ensure the facility is cost-effectiv

C. MARKETING

• Attend promotional events as appropriate.

• Entertain regular and potential clients.

•Maximize sales of in-house facility, merchandise, and products through effective promotion.

• Create and present a marketable facility, merchandise display, and program at all times.

• Liaise with hotel and Corporate Sales & Marketing department

D. TRAINING

• Ensure new associates attend hotel's orientation program before commencing work in Spa.

• Ensure that associates are hired according to the requirements and specifications for the appropriate position.

• Regularly update and improve training to reflect on current industry standards, trends and customers expectations.

E. ADMINISTRATION

• Ensure that respective division's monthly and other reports and correspondences are completed punctually and accurately.

• Plan and effectively schedule associate roster to maximize manpower resources.

• Ensure Spa and related general supply items are in sufficient stock, and that their consumption is in line with the business demands.

• Manage stock and make order request when required in timely manner. - Other tasks requested by General Manager.