Technical Support (Korea Speaking, Up To 27M)

• Reviews issues and contacts customers to understand issues.
• Ensures customers stay informed as to the status/solution of their issue.
• Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.

Must have:

• Studied in Korea or graduated from Korean language majors
• Proficient in Korea (Advanced level) (Topik 4, 5 or 6 certificate is preferred)
• Can understand English technical document, and have basic English conversation skills

Nice to have:

• Customer service mindset
• Interest to work in IT Industry
• Have the experience in customer service related role is a plus