Technical Support (Fluent English - Nightshift - Freshers)

Mức lương: 25 - 33 triệu VNĐ
Địa điểm: Hồ Chí Minh
Kinh nghiệm: Không yêu cầu
Bằng cấp: Đại Học trở lên

Hạn nộp hồ sơ: 08/08/2026 (Còn 27 ngày)

Công Ty TNHH Itechwx

Xem thông tin công ty

Thông tin
Việc làm

Thời gian làm việc:

1 ca làm bất kỳ trong khung giờ 8PM-9AM (theo sắp xếp của quản lý)
Ngày làm 8t + 1 tiếng nghỉ ngơi
5 ngày/tuần, 2 ngày nghỉ không cố định
Có làm lễ/Tết

Địa điểm làm việc:

Hồ Chí Minh

Toà nhà PLS Tân Cảng, số 19 Tân Cảng, phường 25, Hồ Chí Minh

(Trước sáp nhập: Bình Thạnh, Hồ Chí Minh | Sau sáp nhập: Thạnh Mỹ Tây, Hồ Chí Minh)

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Mô tả công việc:

Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Yêu cầu công việc:

Must have: Willing to work at night shift (An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food).
Advanced English proficiency (equivalent to IELTS 7.0 or higher).
Must have IT educational background.
Willing to work during Tet and holidays (with a salary up to four times the normal rate).
Customer service mindset.

Kỹ năng:

Hỗ Trợ Kỹ Thuật (IT Support)

Quyền lợi được hưởng:

Salary offer: from 25 - 33 million gross (night shift included)
Salary at 100% during the probationary period.
90% contribution of the gross salary to social insurance.
An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
20 days leave (12 days of annual leave and 8 days of sick leave).
Full working equipment will be provided.
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
Activities: Birthday party, Employee engagement activities.

Ngành nghề:

Dịch Vụ Khách Hàng, Vận Hành IT - IT Helpdesk

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