Technical Support Engineer (Fixed Nightshift - Offer 30M Gross-Total Package)

• Reviews issues and contacts customers to understand issues.
• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems

• Proficient in English (4 skills) (Advanced level)
• Willing to work during Tet and holidays (with a salary up to four times the normal rate)
• Open for IT freshers
• IT educational background
• Customer service mindset

• Willing to work night shift: 20:00 - 5:00