Fresher IT Customer Support (English Fluently, Up To 24mil Gross)

Your role & responsibilities

1. Provide technical support to Microsoft consumers:
· Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.

· Utilize strong knowledge of Windows system to diagnose and resolve customer issues.

· Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.

2. Maintain high-quality service delivery:
· Adhere to service level agreements (SLAs) and performance metrics.

· Proactively identify and escalate critical issues.

· Contribute to continuous improvement of support processes and knowledge base.

3. Ensure data security and compliance:
· Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines.

· Safeguard customer Personally Identifiable Information (PII) at all times.

· Maintain confidentiality of sensitive information.

Your skills & qualifications

1. Technical Skills:
· Proven experience in providing technical support to end-users.

· Strong understanding of Microsoft Windows systems, especially Directory Service or Networking.

· Familiarity with IT troubleshooting methodologies and tools.

2. Communication & Interpersonal Skills:
· Excellent written and verbal communication skills in English (fluency required).

· Outstanding customer service skills with a focus on empathy, patience, and active listening.

· Ability to clearly and concisely explain technical concepts to technical and non-technical customers.

3. Professional Attributes:
· Passion for technology and a desire to learn and grow within the IT industry.

· Strong problem-solving and analytical skills.

· Ability to work independently and as part of a team.

· Adaptability and flexibility to work in a fast-paced environment.

4. Shift Availability: Available to work rotating shifts as determined by the manager.