Supply Chain Management Senior Consultant

- Work with related teams and stakeholders to manage the customer's International Supply Chain.

- Ensure all activities are conducted in compliance with customer SOP.

- Ensure smooth execution of the end-to-end shipments by working closely with the customers, carriers, and vendors as well as internal stakeholders.

- Take ownership of the customer issues and solve in an urgent and responsible manner.

- Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.

- Manage/improve day-to-day process interaction with customers by leveraging detailed customer knowledge.

- Coordinating shipment operations with stakeholders in time to make the shipment depart/arrive according to customer expectations.

- Be responsible for customer satisfaction.

- Look for improvements in ways of working and strive for service delivery excellence.

- At least 03 years experience in International Supply Chain Management / Logistics & Operation Management / Customer Experience or similar role(s) in the freight forwarding and logistics industry.

- Experience with Supply Chain Management (SCM) / end-to-end product(s) is a big plus

- Bachelor’s Degree, majoring in Logistics and Supply Chain Management is preferable

- Language proficiency: Native Vietnamese, Professional English level

- Customer-centricity mindset with a continuous improvement approach

- Excellent interpersonal and communication skills and analytical skills

- Energetic, Well-organized, Self-Initiated/Self-driven and good coordination skills

- Good analytical and problem-solving skills – the ability to look beyond the obvious and identify creative solutions