Supervisor, Game Attendance (Based In Cam Ranh)

About the Role

About the project

We’re building a location-based immersive VR experience in Vietnam, where visitors wear a headset and walk through a physical space while seeing, hearing, and interacting with different virtual worlds. Designed as a new entertainment destination, the project aims to deliver memorable, story-driven experiences beyond traditional attractions. As an early-stage venture, it offers the opportunity to be part of the launch and growth journey from the beginning.

About the role

The Supervisor – Game Attendantis responsible for overseeing daily venue operations, ensuring excellent guest experiences, supervising frontline staff, maintaining operational standards, and supporting the smooth execution of all VR and guest-facing activities.

Key Responsibilities

Operations Supervision

• Supervise daily venue operations and guest flow.

• Ensure all opening, operational, and closing procedures are completed.

• Monitor venue readiness and operational standards.

• Coordinate staff assignments and responsibilities.

• Ensure all SOPs are followed consistently.

Guest Experience

• Deliver exceptional customer service.

• Welcome and assist guests throughout their journey.

• Handle guest inquiries and provide experience recommendations.

• Resolve guest concerns and complaints professionally.

• Ensure guests receive safety briefings and operational guidance.

VR Experience Operations

• Oversee VR session preparation and execution.

• Ensure headsets and equipment are functioning properly.

• Monitor gameplay and guest safety during experiences.

• Support troubleshooting and escalate technical issues when necessary.

Team Leadership

• Supervise Game Attendants and Casual Staff.

• Provide coaching and operational guidance.

• Support staff training and onboarding.

• Monitor staff performance and attendance.

• Conduct shift briefings and handovers.

Safety & Compliance

• Ensure safety procedures are followed at all times.

• Conduct operational and safety inspections.

• Respond to incidents and emergencies appropriately.

• Complete incident reports and operational documentation.

Inventory & Asset Control

• Monitor VR equipment, accessories, and consumables.

• Conduct daily equipment checks.

• Report damaged or missing assets.

• Assist with inventory counts and stock control.

Reporting

• Complete daily operational reports.

• Record incidents, maintenance issues, and guest feedback.

• Support management with operational reporting requirements.

Requirements

Essential

• Previous experience in customer service, hospitality, entertainment, gaming, attractions, or operations.

• Good communication and interpersonal skills.

• Fluent English communication skills.

• Tech-savvy with the ability to quickly learn and confidently operate digital systems, VR equipment, tablets, and related technologies.

• Able to work weekends, public holidays, and rotating shifts.

• Strong sense of responsibility and professionalism.

Preferred

• Previous supervisory experience.

• Experience working in resorts, attractions, gaming centers, arcades, or entertainment venues.

• Interest in VR, gaming, or immersive technology.

• Additional language skills are an advantage (Russian, Korean, Chinese, etc.).