Service Engineer

Role

• To support Sales in all service-related topics and activities, including but not limited to product repairs & its documentation, service data collection, product failure analysis & trouble shooting

• To act as a contact point towards the customer

Responsibilities

On-site

• Uninstall and install Mechanical Seals and other EB products at customer site

• Witness & documentation during commissioning (start-up)

• Explain basic technical matters (such as repairs, failure reasons) to the customer

• Propose product upgrades & conversions in cooperation with Sales & TSS

In-house

• Disassemble, assemble, and clean Mechanical Seals & other EB products and its components

• Observation, inspection and assessment of disassembled products and its components, incl. dimension taking and photographic documentation

• Refurbishment of components (lapping etc.)

• Use various test- and inspection equipment to inspect own or others work

• Take responsibility of timely completion of service job - including packaging & shipment (only if no dedicated logistics staff/department is in place).

Support Repair Offer Preparation

• Create detailed repair BOM and repair proposal as foundation of the repair offer

Troubleshooting

• Lead trouble shootings of seals & systems

• Conduct product failure analysis

Data, Documentation & KPI

• Collect service-related data on-site and in-house, and upload to On Track and other IT systems

• Identify bad actors and take countermeasures

• Full documentation of product repairs incl. creation of both Observation and Inspection Reports

HSE

• Maintain compliance with all applicable HSE requirements, policies & regulations

The supervisor or management may assign other tasks occasionally

Mandatory

• Experience in process industry, power plants or OEMs (pumps, agitators, …)

• Diploma in Engineering or comparable

• Willing to travel locally and internationally

• Proficiency in MS Office programs

• English reading/writing

• Good inter-personal skills

• Good analytical skills

• Driving license

Preferred

• 3+ years of experience in rotating equipment industry, incl. troubleshooting

• Knowledge of sealing technologies and its associated equipment, incl. repairs

• Good communication skills and a team-player mindset

• Pleasant personality with a constructive technical sales approach

• Brings solutions on the table to help resolve & retain difficult customers

• Experience with SAP software

• Able to communicate in English (written and spoken)