Sea Freight Department - Documentation & Customer Service

Domain: Sea Freight Department Documentation & Customer Service

Region: APAC - Vietnam

Reporting lines: Seafreight & Operation Manager

Main tasks and key responsibilities:

- Execute customer’s service requirements from Bookings, Cargo movement to Data Transmission, Documentation, Invoicing and cost booking.

- Cooperate with worldwide agents to handle shipments.

- Handle documentation for all kinds of shipments (export and import, sea freight) until close a file.

- Problem solving in order to improve service delivery standards and minimize cost impacts.

- Ensure customer satisfaction and feedback to customers in professional manner.

- Prepare reports, update system timely and accurately.

- Graduated from university with specialization in in Economics, Transportation, International Business.

- At least five years experienced in forwarding, logistics.

- Good at Internet, MS Office (Excel, Word, Power Point).

- Good skill of Interpersonal communication and Customer Service

- Good at English (speaking & writing)

- Good with figures, responsible, careful, detail-oriented, and good at teamwork.