Sales Support (My Dinh, Hanoi)(20905)

1. Project Handling and Processing
- Receive and process customer requests;
- Coordinate with internal teams (PMO, Engineering, BD, Purchasing) to verify customer requirements;
- Manage selling prices and gross margins based on cost structure;
- Prepare and issue quotations and sales contracts to customers;
- Receive and verify POs, confirmations, and pre-orders from customers;
- Submit purchasing requests to the Purchasing team;
- Coordinate with Purchasing for delivery arrangements and with Accounting for VAT invoicing;
- Follow up with customers on pending or ongoing projects;
- Monitor and track the status of all submitted quotations.

2. Customer Care and Relationship Management
- Maintain and develop relationships with customers (Vietnamese staff);
- Propose and recommend promotional programs to customers;
- Understand and anticipate customers’ business needs in the upcoming period.

3. Issue Resolution (under Team Manager’s guidance)
- Handle pricing-related issues (standard pricing, new pricing, discounts, support pricing);
- Resolve product-related issues (incorrect items, delivery delays, temporary solutions, etc.);
- Address documentation issues (EPE, invoicing, payments, pending projects);
- Handle customer complaints.

4. Data Management
- Maintain and store project-related information on the company drive.

5. Reporting
- Prepare weekly reports;
- Report on the actual status of each project;

{MUST}

- University graduate with a bachelor’s degree
- English: Upper - Intermediate level
- Having at least 3 years experience as Sales Support B2B, sales staff B2B in technology, trading, manufacturing companies
- Good at MS Office;
- Good at communication, negotiation skill
- Logical thinking.
- Ability in pressure working environment, individual or team work;



{PREFER}
- Experience in IT, tech trading company
- Having experience in working with customers that are relocated in Industrial Park.
- Having Korean language will be advantage.