Sales Logistics (Đà Nẵng)

[DA SALES & RESERVATION TEAM LEADER
(This position will work for Air Cargo sector- GSA/GSSA Service)
JOB DESCRIPTION

• Sales activities (both outdoor & indoor) to agents for cargo to fill up flights.
• Sales visits to develop and strengthen the relationship with customers.
• Identify and analyze target markets and clients within the specified area or customers to achieve the committed load factor, Revenue, and Profit.
• Follow up and coordinate with other departments and customers to comply with the regulations of the Airline principal.
• Communicate developments, trends, and opportunities to management and provide recommendations for the Sales strategy.
• Assign tasks and manage the quality of reservations and customer service.
• Customer management (current and new customers): provide the service information, rates, spaces, and flight schedules to customers.
• Maintains relationships with the key accounts and handles disputes and escalations.
• Handle the service issues, updates, and support requirements of customers.
• Negotiation and handling the draft contract with customers. Monitor the credit terms, and accounts receivable status.
• Complete the sales activities reports and performance reports assigned by Cargo Supervisor.
• Management of allocation, flight load to maximize Revenue & Profit.
• Other tasks assigned by the Cargo Supervisor.

• Working location: 11th Floor, Summit Building, 350 Nguyen Van Linh, Thac Gian, Thanh Khe, Da Nang, Vietnam.

• Having 2-3 years of Air Cargo Sales experience at Airlines, co-loader or forwarder companies (air freight sales of forwarders or sales for airlines).
• Having knowledge of Cargo Industry, customer service processes, procedures & products, and booking tools;
• Bachelor’s degree in Aviation/Business Administration/Foreign Trade Economic, Logistics, Supply Chain.
• Having knowledge about Aircraft type/ULD, Air Cargo is a plus point.
• Fluent in English (4 skills) and Vietnamese
• Good in Microsoft Office Suite (Word, Excel, Outlook) and data analysis.
• Be willing to work overtime and follow the airline's work schedule.
• Strong communication and customer focus.
• Ability to work independently and as part of a team.
• Positive attitude and a willingness to learn.