Robotics Technical Support Engineer

1. Focusing on the company's products (quadruped robots, six-axis collaborative robotic arms, etc.), assist the sales department in providing pre-sales, in-sales and after-sales technical support.

2. Responsible for product hardware and software training for customers (hardware operation, software usage and secondary development, etc.) and completing equipment delivery.

3. Responsible for answering technical questions, troubleshooting, arranging after-sales maintenance, etc. after equipment delivery.

4. Based on daily training content, sort out product issues and customer needs, organize solutions to known problems, summarize them into documents and videos, and form and improve the product knowledge base.

5. Responsible for the warehouse management of prototypes and after-sales spare machines and establish after-sales machine management procedures. Responsible for formulating standardized after-sales service procedures and completing process control.

6. Pre-sales technical work content: Responsible for the research on robot inspection and monitoring project integration needs, fully communicate with sales staff and customers, explore and guide needs, output solutions, conduct customer site surveys, demand analysis, and technical solution preparation; responsible for technical exchanges with customers, technical solution explanations, robot demonstrations, etc.

1. Bachelor’s degree or above, major in science and engineering, automation, electromechanical or related majors, more than 3 years of relevant work experience.

2. Those who have a programming foundation in C language or scripting language and are familiar with Linux system are preferred. Those who love robots and have a technical foundation are preferred.

3. Strong communication, learning and hands-on skills, sense of responsibility, timely response to customer needs, establishment of good customer partnerships, and improvement of customer satisfaction.

4. Overseas technical support requires strong English listening, speaking and reading skills, the ability to use English as a working language, the ability to assist agents in localized sales and related work, experience in international exhibitions, the ability to operate overseas bidding projects, and the ability to adapt to short-term business trips.

Benefits

• Salary: 800 USD plus commission fee. Salary review: 1 time per year

• Full insurance

• International, dynamic, friendly working environment

• Annual leave, working conditions follow Vietnam labor laws.

• Other allowances: lunch allowance, working on-site allowance, etc.