Restaurant Supervisor At Búp Sky Cuisine

Position Summary:

The Restaurant Supervisor is responsible for overseeing daily front-of-house operations to ensure seamless service, adherence to company standards, and a high level of guest satisfaction. This role involves staff supervision, operational coordination, and direct interaction with guests to maintain an exceptional dining experience.

Key Responsibilities:

• Supervise and monitor staff performance to ensure adherence to established service procedures and hospitality standards.
• Coordinate and allocate work assignments and shift schedules for restaurant personnel.
• Review and address operational reports submitted by section captains regarding facility conditions, employee discipline, and other relevant matters.
• Assist team members with pre-shift setup and ensure readiness for service operations.
• Engage with guests to understand their preferences and ensure their expectations are met or exceeded.
• Promptly and professionally handle customer complaints and inquiries to ensure guest satisfaction.
• Oversee food quality before service to guarantee consistency with the restaurant’s culinary standards.
• Address operational issues beyond the scope of line staff and ensure timely resolution.
• Prepare and submit detailed daily operational reports to the Restaurant Manager.
• Contribute to the planning, implementation, and evaluation of training programs for service staff.
• Monitor and manage restaurant resources, equipment, and inventory to prevent waste and loss.
• Evaluate employee performance, including regular assessments and probation period reviews.
• Ensure all staff members comply with company policies, workplace rules, and labor regulations.
• Perform additional duties and responsibilities as assigned by senior management.

• Education: College or University degree in Tourism, Hospitality Management, or a related field
• Experience: Minimum 2 years in the position of Front Office Supervisor or higher
• Skills: Strong communication and interpersonal skills, flexible problem-solving abilities, and proven team leadership capability
• Languages: Proficient in English communication (mandatory); knowledge of additional foreign languages is an advantage
• Computer Literacy: Proficient in Property Management Systems (e.g., Opera, Smile, eZee...) and Microsoft Word/Excel
• Personal Qualities: Honest, proactive, detail-oriented, responsible, and service-minded